ASP Service Level Agreement

The scope of our Service Level Agreement is to give our ASP customers a clear description of the services being provided by our software partner NextApplication and by our data centre Global SP on top of the support we provide ourselves.

Global SP

- We have double 100Mbit connections to the Internet via failsafe connections. Through Global SP's private national network, we are interconnected with a number of Point of Presence (POP) and Internet operators. Our Internet access is secured via BGP4 technology, we interconnect with every major global Internet operator, with whom we have peering agreements or transit.

- Our Datacenter has its own system of electrical security. The incoming power is supplied directly through EDF at 20,000 volts via a dual induction. The transformation into 400 Volts is done by us. In the event of an incident, the changeover to the second electrical induction loop is immediate and automatic. In the event of a general loss of current from EDF, an automatic, transparent and seamless shift is immediately made to the inverter. At the time of the changeover to the inverter, and whether the current EDF principal supply does not return, the generator starts itself automatically to take care of all the needs of the electricity for the Datacenter. Power generation with a capacity of 650 KVA. 

- Fire, flood and physical, both damage and theft, security is currently provided to the highest quality

- Information Security - part of the security is that our server is currently hosted behind a secure DMZ, this means that administrators can only access and control our server after passing through the secure DMZ, there is no direct access to our server. All communications protocols except HTTP and FTP (which can only be accessed from authorised IP addresses) are blocked. SMTP (emails) from the server is sent out via another dedicated SMTP server in Global-SP's DMZ.

- Information Backup - complete images of our servers are taken every night. The hard drives are configured to RAID 1 standard using hot swappable hard disks.

Next Application

We have installed MS SQL Server and similarly we have set eLink up correctly for optimised running on an optimised SQL Server installation.

We provide, maintain and support our secure server whether this is for:

- The Operating System;

- Hardware speed and functionality;

- The client portals;

- The SQL Server database, daily backups and house-keeping;

- The firewalls;

- The security controls;

- Testing and implementing new versions of eLink software.